Effective date: July 19, 2026
NEXATECHSYS INC is an authorized distributor. All products sold are new and covered by the original manufacturer’s warranty (typically 1–5 years depending on brand and product line). This page explains how warranty service and returns (RMA) are handled.
1. What Is Covered
Products dead on arrival (DOA), verified manufacturer defects within the warranty period, and shipping errors made by NEXATECHSYS.
2. What Is Not Covered
Buyer’s remorse or ordering errors; physical damage, misuse, improper installation, or unauthorized modification; damage from power surges, weather, or improper environment; products with removed or altered serial numbers; software configuration issues.
3. RMA Process
- Request: Contact NEXATECHSYS at info@nexatechsys.com or 786-541-8333 with your quote/invoice number, product serial number, and a description of the issue.
- Evaluation: NEXATECHSYS manages the warranty claim with the manufacturer on your behalf and will issue an RMA authorization with instructions. Do not ship any product without an RMA number.
- Shipping: In most cases, Customer is responsible for delivering the product to the designated carrier for shipment to the manufacturer’s service center, in its original or equivalent protective packaging. Shipping costs and arrangements will be confirmed in the RMA instructions.
- Resolution: Repair, replacement, or credit is determined by the manufacturer’s warranty policy. Turnaround times depend on the manufacturer.
4. DOA (Dead on Arrival)
Report DOA products within 5 business days of delivery for priority handling. Keep all original packaging and accessories.
5. Contact
RMA Department — NEXATECHSYS INC
info@nexatechsys.com · 786-541-8333
Mon–Fri, 9:00 AM – 6:00 PM (EST)